Message Board Basics

Back to Message Board overview

Sending messages on OurFamilyWizard is different than your standard text messages or emails. Enhanced with features specifically crafted for co-parenting needs, the OFW Message Board keeps communication clear while safeguarding records from manipulation or deletion. Learn the basics of sending messages through the OFW website with this tutorial. 

In this tutorial:

 

Sending and Receiving Messages

Messages can be sent between co-parents, children, third-parties, and connected practitioners. To send a message:

  1. In the main navigation menu, click Message Board.
  2. Click the Compose button to create a new message thread. This button looks like a blue plus sign. You can also find a message you'd like to reply to in your Inbox, open it, and click the Reply or Reply All buttons. 
  3. Select the intended recipients from the menu on the left of the compose window, provide a subject, and type your message. 
  4. Click Send to send the message or click Save to save it as a draft. 

To view a message you've received:

  1. Navigate to the Inbox folder of the Message Board.
  2. Click on the Subject line of the message you would like to view. 
 
Downloading Attachments on Messages

Attachments on Messages

Parents can share important documents, photos, and other files by attaching them to messages or by uploading them directly to MyFiles.

Attaching a file to a message

  1. When composing a message, click the Attach button in the top right corner of the message window.
  2. Select the file you wish to attach:
    1. The first option is to select a file that has been previously uploaded to your OurFamilyWizard account. To attach a file this way, make sure that you have navigated to the "MyFiles" tab in the attachment window. Click the checkboxes of the file that you'd like to attach to the message.
    2. The second option for attaching a file allows you to choose a file saved on your own computer. For this method, navigate to the My Computer tab in the attachment window. Click the Choose File button, which will prompt you to choose a file that you have saved on your computer.

Viewing an attachment on a message

To view an attachment on a message, 

  1. From your Inbox, locate and open the message that contains the attachment. Messages with attachments will be marked with a  icon. 
  2. Beneath the Subject line, you will see the number of attachments that are in the message.
  3. To download and view the attachment(s), expand the attachments section by clicking on the black triangle to the left of the number of attachments.
  4. Click Download for each file you wish to download.

 

 
First Viewed History on a Message

First-Viewed Timestamps

Whenever a co-parent, third-party, or child account opens a message sent to them, OFW records the date and time of that first open. In order to determine if a message you have sent has been opened by its recipient,

  1. In the main navigation menu, click Message Board.
  2. Select the Sent Messages folder to view messages that you previously sent.
  3. Click the subject link for the sent message you wish to view.
  4. You'll be able to see the first-viewed timestamp listed after the recipients' names in the To: field.  

Additionally, when viewing your Sent Messages folder, messages that have been viewed will have a status of readAlt. Messages that are yet to be viewed will have a status of Unread Message

 
Download Messages

Downloading Messages

You have the option to download and print reports of single messages or multiple messages from any folder of your Message Board.

Downloading a Single Message

  1. In the main navigation menu, click Message Board.
  2. Select the folder from which you wish to print. 
  3. Click the subject line of the message in question to view it. 
  4. Click the Print button at the top-right corner of the message window. 
  5. In the Download Messages window, you will see the following options:
    1. Messages: Select whether you’d like to only print the message(s) you have selected or all messages within the folder you are viewing.
    2. Sort messages by: If your report contains more than one message, you can choose to sort them by oldest to newest or newest to oldest. 
    3. Options: Check the following boxes if you would like to:
      1. Include replies made to this message
      2. Display only one message per page in your download
  6. Click Download, then follow the prompts from your internet browser to save your message report as a PDF or to print.
     

Downloading Multiple Messages

  1. In the main navigation menu, click Message Board.
  2. Select the folder from which you wish to print. 
  3. Use the checkboxes to the left of each message to select the ones you'd like to include in your report. Your report must include at least one message, but you can select as many as you'd like. If you intend to print every message in the folder you are viewing, you may continue on to the next step.
  4. Click the Print icon at the top of the page.
  5. In the Download Messages window, you will see the following options for customizing your report:
    1. Messages: Select whether you’d like to only print the message(s) you have selected or all messages within the folder you are viewing.
    2. Options: Check the following boxes if you would like to:
      1. Include replies made to any messages in your download
      2. Include an official OFW header to the top of your download
      3. Display only one message per page in your download
  6. Click Download.
    1. If you are printing just a few messages, they will download immediately.
    2. If you are printing a very large number of messages, you will be presented with two options: wait on this page for the download to complete or continue working within your account and find the download available later within a new message in your System Messages folder titled "Report Generated."

Need to print all of the messages sent and received by your account? Read our walkthrough of how to print all your messages.