Financial Hardship Assistance Programme
Discounted or free subscriptions for parents in financial need.
We believe in our tools.
We want every parent who could benefit from using the OurFamilyWizard® toolset to be able to use our services. But we understand that some may not have the financial means to purchase an annual subscription, which is why we have offered fee waivers since our inception.
Applying is easy.
Download the fillable PDF fee waiver application, complete all required steps as outlined in the application, and return it to us with the necessary supporting documentation.
In most cases, in order to qualify you will need to be receiving Legal Aid, Help with Court Fees, Government benefits or have a lawyer doing pro bono work for you. If you have paid representation, it is unlikely that you will qualify for a pro bono account.
Are you already an OurFamilyWizard user?
The application process for parents with an OurFamilyWizard account is slightly different.
Fee Waiver Program FAQ's
Can I apply for a fee waiver for my co-parent?
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No. Each parent must apply for their own fee waiver.
For the benefits that will qualify me for a fee waiver, what is an acceptable form of documentation to demonstrate the benefits I receive?
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Receiving certain types of benefits will make you eligible for our fee waiver program including Jobseeker’s Allowance, Housing Benefit, or Universal Credit. To demonstrate your receipt of these benefits, we will accept a copy of an award letter or other similar documentation which verifies that you have received these benefits within the past 90 days. Please do not submit copies of cards or tax documents as proof of benefits, as these alone will not be accepted.
My child receives certain benefits. Can I apply for a fee waiver and submit proof of their benefits?
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No. You can only qualify for a fee waiver via proof of benefits if the benefits are under your name.
How long does it take to receive a decision about my fee waiver application?
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After you have sent us your application and any supporting documentation, please allow up to 5 business days to receive a response. Please expect to receive this response via email.
I received a fee waiver last year. Can I renew my OurFamilyWizard subscription with another fee waiver?
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Yes. If you continue to meet the qualifications for our fee waiver program, you may re-apply to renew your subscription. To do so, you must re-submit our fee waiver application along with any supporting documentation that shows that you continue to meet one of our qualifications to receive a fee waiver. You are welcome to begin the process within as early as 3 months from the date your current subscription is set to expire.