Legal

 

OurFamilyWizard believes your privacy is of the utmost importance.

Please read the following to learn more about our privacy policy.

What This Privacy Policy Covers

The OurFamilyWizard website (“Site”) and mobile application (“App”) (together, “Platforms”) are designed to facilitate the management of a family’s life through features including (without limitation) Calendaring and the management of information such as Contact Information, Babysitters, Child Care Providers, Doctors, Activities, Emergency Contacts, Religious Information, Health Details, Immunisations, School Information, Vital Statistics and Financial Information. 

This Privacy Policy (together with our Terms of Use) sets out the basis on which any personal data we collect from you (through the Platforms or otherwise) or from other sources, or that you provide to us, will be processed by us.  

Avirat, Ltd. dba OurFamilyWizard (referred to as “OurFamilyWizard”, “we”, “us” or “our” in this privacy policy) is the controller of your personal data and is responsible for your personal data when it is processed by the Platforms.

This policy only applies to processing carried out by OurFamilyWizard. The appstore provider or operator from whom you download the App will have its own privacy policy. The Platforms may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for any of these policies. Please check these policies before you submit any personal data to these organisations. 

Information Collection 

We collect personal data from you when you register on the Platforms, download the App, and subscribe for, purchase and use the services and features on the Platforms.  

From parent subscribers, we process the following information: 

  • Your name, username and password, email address, postal address.
  • Details of who you interact with using the Platform which may include your partner, spouse, ex-partner or ex-spouse name, your children, family and emergency contacts, your children’s babysitters and child-care providers, doctors and health care professionals, school, education and teachers, legal advisors and mediators.  
  • Details of any other user’s communications with you and your communications with them, which includes messages, audio and video calls.
  • Financial and transaction information (including debit/credit card details), insurance details and information regarding legal proceedings you are involved in. 
  • We will also process any personal data that you provide to us, including by using the Platforms, which may include personal data:
    • Provided in messages, audio and video calls. This information could include health information and conditions, immunisations, religion, ethnicity and vital statistics, all in relation to your children. 
    • Related to your messages, audio and video calls such as the date, time and duration of calls.

From those who are permitted limited access to and use of the Services linked to a parent account such as grandparents or childcare providers (but excluding the parent’s children, whose information is provided by one of their parents), the information may include their names, email address, usernames and passwords and any personal data that you provide to us, including by using the Platforms including if you are party to any messages and calls. This includes details of any other user’s communications with you and your communications with them as well as information related to your messages, audio and video calls such as the date, time and duration of any calls.

For children of parents who have their own accounts, we process the following information: 

  • Name, username and password, email address, postal address.
  • Details of who you interact with using the Platform which may include your parents, guardians, your siblings, family and emergency contacts, your babysitter and child-care providers, doctors and health care professionals, school, education and teachers, legal advisors and mediators.  
  • Details of any other user’s communications with you and your communications with them.
  • Information provided by parents and others linked to your account, such as grandparents or childcare providers or professional subscribers. 
  • We will also process any personal data that you provide to us, including by using the Platforms, which may include personal data:
    • Provided in messages, audio and video calls. This information could include health information and conditions, immunisations, religion, ethnicity and vital statistics, all in relation to your children. 
    • Related to your messages, audio and video calls such as the date, time and duration of calls.

From professional subscribers, the information may include names, email address, postal address, and username and password. It may also include names, details and contact information for your clients, their families and other contacts, or other information about them, as listed in the previous paragraph which you have been given to create a parent account with, and any personal data that you provide to us, including by using the Platforms and being party to any messages or calls, details of any other user’s communications with you and your communications with them as well as information related to your messages, audio and video calls such as the date, time and duration of any calls. It may also include financial and transaction information (including debit/credit card details). If you are creating, adding to or changing family accounts on our Platforms, you are responsible for ensuring that you do so correctly and that you have the required permissions to do so. Professional subscribers will act as data controllers in performing these activities within the Platforms.

We also collect information from you if you confirm that you are over 18, when you enter surveys, promotions or competitions, and when you correspond with us or report a problem with the Platforms. 

We may also collect your social media username and any personal data that you provide to us if you interact with us through social media channels.

We collect information about you and your computer or device when you visit the Site, install, uninstall or use the App, or move around the Platforms. For example, this may include:

  • technical information, including your computer’s or device’s Internet protocol (IP) address or unique identifier, browser type and version, browser plug-in types and versions, operating system and platform, your login information, your time zone setting, and your mobile network information;
  • information about your use of the Site, including the full Uniform Resource Locators (URL) clickstream to, through and from the Site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from a page;
  • details of your use of any of the Platforms or your visits to any of the Site including, but not limited to, services or features you used, viewed or searched for, traffic data, location data, weblogs and other communication data, and the resources that you access;
  • your current location using GPS technology when you use the check-in feature of the Platform, if your device has enabled location services for this Platform. You can withdraw your consent at any time by disabling location services for our Platform on your device.

We may combine this information with any personal data we hold about you and will treat it as personal data in accordance with this policy for as long as it is combined and relates to you (or otherwise identifies you).

We may also receive information about you from other sources including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies. 

Special Category Data

Users of our Platforms may also provide “special category data” to us and to other users of the Platform connected to their account when they use our Platforms, about themselves or others. Special category data has a higher level of protection under law and includes: racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; data concerning health, sex life or sexual orientation.

Cookies

Our Platform use cookies. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Use of Your Information

We use your personal data for the following purposes set out below. The law also requires us to have a legal basis for collecting and using your personal data, which is set out below.

PurposeLawful Basis
To provide you with the services and features that you have registered for or purchased from us, including to allow you to communicate with certain other users in your group.

Performance of a contract with you. 

Where you do not have a contract with us, we rely legitimate interests of being able to provide a service to our those with accounts on our Platforms. 

Where we process special category data (as explained above), we rely on your consent. If you are under 13 years old (or the applicable age of consent in your jurisdiction) we rely on the consent of your parent or guardian.

To process and deliver your order including to: (a) manage payments, fees and charges; (b) collect and recover money owed to us.

Performance of a contract with you.

Necessary for our legitimate interests (to recover debts due to us).

To manage our relationship with you which will include: (a) notifying you about changes to our terms or privacy policy; (b) dealing with your requests, complaints and queries.

Performance of a contract with you.

Necessary to comply with a legal obligation.

Necessary for our legitimate interests (to keep our records updated and manage our relationship with you).

To administer and protect our business and this Platforms (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).

Necessary to comply with a legal obligation.

To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy).

Your consent.

To use data analytics to improve our Platforms, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing.Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To enable you to partake in a prize draw, competition or complete a survey.

Performance of a contract with you.

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business).

To install the App.

Consent.

When you engage with us via social media, to interact and respond to you.Necessary for our legitimate interests (to engage with you via social media channels and to manage our relationship with you).

Recorded Audio and Video Calls

If audio or video calls that you are party to are recorded, we ask for your consent prior to being recorded. If you do not consent to being recorded you must not join the call. 

Under data protection laws, our lawful basis for these recordings will be:

  • Performance of a contract with you. 
  • Where you do not have a contract with us, we rely legitimate interests of being able to provide a service to our those with accounts on our Platforms. 

However, we rely on consent as a lawful basis only for limited data processing within these calls, namely in relation to any special category data contained in the calls. If the special category data of someone under 13 years old (or the applicable age of consent in your jurisdiction) is recorded we rely on the consent of the parent or guardian. 

Recorded audio and video calls may be transcribed. The recordings and transcriptions can be downloaded from the Platform for up to 90 days after the date of the recording. The caller and recipient of the recorded call may download the recordings and transcripts via the Platform. Additionally, professional subscribers may access these recordings and transcriptions. Professional subscribers may include your legal counsel, the legal counsel of others that you communicate with on the Platform or any mediators.

After 90 days, you will not be able to directly download the recordings and transcriptions from the Platform but we shall retain copies in accordance with our data retention policies (which are explained in more detail below).

Opting Out of Marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us using the details at the end of this privacy policy.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to order confirmations for your subscription.

Aggregated Data

We may combine your personal data with other information we collect from you or other sources and use it for the purposes set out above (depending on the types of information we receive). Where this aggregated data (such as statistical or demographic data) does not directly (or indirectly) reveal your identity it is no longer your personal data and we may use it for other purposes not set out in this privacy policy. 

Sharing and Disclosure

Your personal data may be shared with other users that you interact with (such as your children) by virtue of using the Platforms. Your personal data may also be shared with professional subscribers. This may include your legal counsel, the legal counsel of others that you communicate with on the Platform and any mediators. It is also possible that professional subscribers can create accounts and a “family” within the Platform and professional subscribers may have their own privacy policies to which you should refer. If you are a professional subscriber who provides personal information to us, you will act as a data controller when doing so and we will rely on you doing so in a legally compliant manner.

We will not sell or rent your information to anyone. We may share or disclose information in the following circumstances to the extent necessary:

  • we have to comply with court orders or are under a duty to disclose or share your personal data in order to comply with any legal obligation;
  • to provide the services or features you have subscribed for or purchased from us;
  • we need to send the information to business partners, suppliers and sub-contractors who work on the Platforms to provide a service or feature to you. Unless we tell you differently, these companies do not have any right to use the identifiable information we provide to them beyond what is necessary or in conformance with your request;
  • in order to enforce or apply our Terms of Use or any other agreements between us;
  • we have your consent to do so; 
  • in order to seek professional advice; or
  • to protect our rights, property or safety of that of our subscribers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We may share information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose personal data to third parties in the event that we sell any business or assets, in which case we may disclose it to the prospective buyer of such business or assets, or if our holding company or substantially all of its assets are acquired by a third party, in which case personal data held about our subscribers will be one of the transferred assets.

We may share your information with selected third parties including analytics and search engine providers that assist us in the improvement and optimisation of the Platforms.

International Transfers

We share your personal data within our corporate group. This will involve transferring your data outside the UK and European Economic Area (EEA), including to our overseas offices in the United States. We may also transfer your personal data to service providers that carry out certain functions on our behalf. This may involve transferring personal data outside the UK and/or EEA to countries which have laws that do not provide the same level of data protection as the UK or EEA.

Whenever we transfer your personal data out of the UK or EEA, we ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place: 

  • We will only transfer your personal data to countries that have been deemed under applicable EEA or UK law to provide an adequate level of protection for personal data.
  • We may use specific standard contractual terms approved for use under UK and EEA law which gives the transferred personal data the same protection as it has in the UK and EEA. 

Your Legal Rights

You have certain rights with respect to the processing of your personal data, including:

  • Access.  You have the right to know if we are processing personal data about you and, if so, to access and obtain a copy of personal data about you, as well as information relating to the processing of that data. This right does not allow you to access the personal data of others. Where possible we shall provide your personal data without disclosing any information that identifies another individual. If this is not possible, we may not be able to provide such data to you unless we obtain the consent of the other identified individuals or it is reasonable for us to comply with the request without obtaining consent. There may be other exemptions to the right of access and we shall inform you if these are applicable, at the time of your request.
  • Correction.  You have the right to have us correct or update any personal data about you that is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us.
  • Erasure.  You have the right to request deletion or erasure of your personal data in certain circumstances, including:
    • If the personal data is no longer necessary. 
    • When we rely on consent to process your personal data and you withdraw consent and we have no other lawful basis.
    • When we rely on legitimate interests and you object to our processing. 
    • If your personal data has been unlawfully processed.
    • If we are sending direct marketing to you and you object.
    • Where we are required to erase your personal data to comply with local law.

We may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. For example, you may not have the right to have your data deleted from our Platforms if:

  • There is a court order requiring use of OurFamilyWizard or there is a legal obligation to keep your personal data.
  • The data is needed for legal proceedings or claims (including prospective legal proceedings or claims) or to obtain legal advice.
  • In some circumstances, we have an overriding legitimate interest to continue processing. For example, 
    • you may provide personal data that is shared with other subscribers (e.g. messages). Even if you no longer wish to use our services, we may still need this personal data in order to provide services to other subscribers. 
    • the content of your communications with other users when using our Platforms is an important record for those you communicate with and would likely be regarded as personal data of both you and the other user (as well as any individuals who might be the subject of communications). Therefore, we would typically have an overriding legitimate interest in retaining this personal data even if you request us to delete it, as deletion would be prejudicial to those you share your personal data with. This is because they would no longer be able to access the records that they rely on if these were deleted at your request.
  • Portability.  You have the right to request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Restriction of Processing.  You have the right to restrict or limit the ways in which we process your personal data, in one of the following scenarios:
    • If you want us to establish the data's accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data, though in this case, we would first need to verify whether we have overriding legitimate grounds to use it.

As with your right of erasure,  we may not always be able to comply with your request to restrict processing for specific legal reasons which will be notified to you, if applicable, at the time of your request.

  • Withdrawal of Consent.  When we rely on consent as the basis for processing personal data, you have the right to withdraw your consent. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
  • Objection.  You have the right to object to our processing of your personal data when we are relying on legitimate interests as our legal basis and your rights override our legitimate interests in processing their personal data. As with your right of erasure,  we may not always be able to comply with your request to restrict processing for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

You also have the right to object to our processing of your personal data for direct marketing purposes.

  • Complaint.  You have the right to make a complaint about our personal data handling practices to your local Supervisory Authority. In the UK, this is the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach your local Supervisory Authority so please contact us in the first instance.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you wish to exercise any of the rights set out above, please contact us using the contact details at the end of this privacy policy.

Security

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information we collect or you provide is stored on the secure servers of our private cloud. Because of the sensitivity of information, we use not only industry standard SSL encryption to protect data transmissions and payment transactions but also strict procedures and security features to try to prevent unauthorised access to your data within our system.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect any personal data, we cannot guarantee the security of your data transmitted to the Platforms; any transmission is at your own risk.

Your account information is password protected for your privacy and security.  You must keep your password confidential.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Changes to this Privacy Policy

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal data, we will notify you by posting a prominent announcement on our pages or by e-mailing you.

Questions or Suggestions

If you have suggestions, complete a feedback form, or send an e-mail to info@ourfamilywizard.co.uk.

The Privacy Policy was updated as of 13 May 2024 and will be in effect no later than 22 May 2024, solely to the extent you live in a jurisdiction that requires advance notice.