My Cases

Practitioners | Website

My Cases is the central hub for all client connections through the OurFamilyWizard website. This is where you'll go to send new requests, respond to access requests you've received, review client subscription statuses and more. Use the following tutorials to understand how to use My Cases to efficiently organise your work with clients on OurFamilyWizard.

To learn about using My Cases through the OurFamilyWizard Family Law Practitioner app, click here


What is professional access?

OurFamilyWizard Family Law Practitioner accounts are built to facilitate your work with clients who are using OurFamilyWizard for their co-parenting communication. Professional access, the main feature of your practitioner account, allows you to check subscription statuses, access client activity on OurFamilyWizard, review past communication and download authenticated records. Rather than wait for clients to provide important documentation, you'll be able to retrieve records and access important information on your own schedule. 

Professional access must be agreed to by both parties, and either you or your client can send requests to be connected.  

With access to one parent in a family, you are able to send messages to that parent and review communication records from their point of view. 

With access to both parents in a family, you are able to:

  • Send messages to both parents
  • Review communication records from either parents' point of view
  • Create certain entries, such as the parenting schedule, holidays and expense categories

Connecting to clients on OurFamilyWizard

Creating new accounts for clients

Practitioners can create client accounts in a simple 3-step process. After accounts are created, we'll reach out to the parents to help them get started on OurFamilyWizard. 

> Learn how to create new accounts for clients

Connecting to clients already on OurFamilyWizard

For clients that are already using OurFamilyWizard, you can send them a request for professional access with just their full name and email address. 

> Learn how to send access requests to clients

Responding to access requests

Clients can also send you a request to access their account, and you have multiple ways to respond to these requests. 

> Learn how to respond to access requests from clients



Stay apprised of all important activity within your clients' accounts by activating notifications on a case-by-case basis. 

> Learn how to activate email or text notifications