The Importance of Customer Support at OurFamilyWizard

At OurFamilyWizard, providing users with customer support is important.

Learning a new system of communication after a divorce can seem daunting. The divorce or separation process does not necessarily support positive communication habits, so after the dust has settled, parents may find themselves struggling to transition back into parenting together. Co-parenting also has many different facets, so any system that can accommodate them well many come equipped with several tools ranging from shared calendars to expense payment systems.

OurFamilyWizard is a tool that parents can turn to when they need a robust communication system that can accommodate the needs of co-parenting after a divorce, so we understand intimately how overwhelming it can feel to have to learn a new tool in the midst of a stressful life transition. It may take parents a while to adjust to a new system. It may take even longer if they're left to fend for themselves after completing the signup process.

How our support works.

OurFamilyWizard has a team of customer support representatives who are extremely familiar with the numerous features that we offer. Either over the phone or via email, our representatives can guide parents through any aspect of their account, providing walkthroughs for everything from creating a parenting schedule to granting their attorney professional access. Our customer support team takes communication with parents and the family law and mental health professionals who serve them seriously, so families who use our system can be confident in the answers they receive.

Our customer support representatives hear directly from parents about the many ways that they are utilising the OFW toolset. When it comes to co-parenting communication, we want our system to accommodate the growing and varied needs of separated parents. To that end, being able to gather feedback in this way is essential for growing with the families that use our service. The daily connections our customer support team makes with parents allow us to continue to develop tools that are designed specifically with the needs of co-parenting in mind.

Why we believe in person-to-person support.

At the onset, raising children from separate households requires serious mental adjustment. If emotions are already running high, throwing a new communication system into the mix might take some getting used to. Being able to easily contact customer support with questions can help relieve some of the stresses that come along with learning a new technology, no matter how simple it may be to use. While we do provide email support as an option for parents, we understand that complex questions and situations are often better solved by speaking one-on-one with a customer support team member. If ever parents feel their question would be better served by phone support, our team is available for questions seven days a week.

Why professional and prompt support is indispensable for divorce communication platforms.

It's vital that communication platforms not exacerbate high-conflict situations between co-parents. That is why OurFamilyWizard strives to provide comprehensive support for parents using our website and app, whether they are a new user or have had an account with us for years.

Receiving customer support in real-time provides parents with more confidence to communicate within a new system. On the other hand, if email support is the only option for a communication platform, parents could be left waiting for answers to pressing questions for hours, if not days, at a time. At OurFamilyWizard, we believe that is simply an untenable situation for most parents, which is why we provide multiple avenues of support and commit to giving parents the technical support they need when they need it.

When deciding which communication platform is right for their family, parents need to consider myriad factors. One factor that should never be dismissed is whether a communication platform provides multiple avenues for support. Any tension between co-parents after a divorce or separation should be eased by the system they choose to use, never intensified by it. OurFamilyWizard is committed to providing detailed and personal support to every parent that comes to us for help.


Learn for yourself why OurFamilyWizard is trusted by families and professionals across the United States and Canada. Sign-up for OFW today with our 30-day money back guarantee.