Terms for Professionals

AGREEMENT – PROFESSIONAL USERS
The OurFamilyWizard website (“Site”) and mobile application (“App”) (together, “Platforms”) are operated by Avirat, Ltd (“we,” “us,” or “our”), a limited company registered in England and Wales under company number 9469079 whose registered office is at c/o Redfern Legal LLP, 7 Henrietta Street, London WC2E 8PS. Our VAT number is 216 3016 50.

This agreement (Agreement) is between us and you (“you” or “your”), and governs your use of the Site (whether as a registered user or a guest) and the App including, without limitation, browsing, accessing and/or otherwise using any information, data, content, design, text, graphics and interfaces on the Platforms (excluding any information or data provided by you) (“Content”) or any services provided through the Platforms (“Services”), registering to use the Services, downloading and installing the App, or purchasing any Account Coupons. Any rules or policies applied by any appstore provider or operator (Appstore) from whom you downloaded the App (Appstore Rules) are incorporated into this Agreement by reference but in the event of conflict the terms of this Agreement shall prevail.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE COMPLETING YOUR REGISTRATION, USING THE PLATFORMS, PURCHASING ANY ACCOUNT COUPONS AND/OR DOWNLOADING AND INSTALLING THE APP. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, YOU MAY NOT USE THE PLATFORMS OR THE SERVICES.

By accessing or using the Platforms, downloading and/or installing the App and/or by clicking the “I Agree” button when registering to use the Services, you agree to the terms and conditions contained in this Agreement.

We may revise this Agreement at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.

 

A.   Access

We do not guarantee that the Platforms, the Content or the Services will always be available or be uninterrupted. We will not be liable to you if for any reason any of them is unavailable at any time or for any period.  For registered users, we will use reasonable efforts to promptly remedy any faults with the Platforms of which we become aware. For guest users, access to the Platforms is only permitted on a temporary basis.  For all users, we may suspend, withdraw, discontinue or change all or any part of the Platforms without notice.

We may update the Platforms from time to time and may change the Content at any time. However, please note that any of the Content may be out of date at any given time and we are under no obligation to update it. We do not guarantee that the Platforms or the Content will be free from errors or omissions. 

You are responsible for making all arrangements necessary for you to have access to the Platforms including (without limitation) configuring your information technology and software in order to do so.  Any compatibility requirements for the Site will be detailed on the Site. The App may be downloaded or streamed to your mobile telephone or handheld device (Device) and any compatibility requirements will be detailed on the relevant Appstore page.  If we update the Platforms, you may need to update your information technology and software in order to continue using them.

The App may be downloaded free of charge from an Appstore, however, please note that the use of the App and the Services on any device will be subject to any rates and fees charged by your wireless communications services provider.

All information you provide to us through the Platforms must be current, accurate and complete. If we at any time discover any error or omission in the information you provide to us, we may, at our option, terminate your right to access and use the Platforms and/or the Services. 

B.   No Reliance

The Platforms are not a substitute for professional advice. We do not give legal advice, nor do we provide legal services, and in each case the Content and Services should not be treated as such.  You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Content. You acknowledge that your reliance upon the Platforms, the Services and any Content is solely at your own risk.

C.   Security

A password is required to access and use the Services. You are solely responsible for: (1) maintaining the strict confidentiality of the password assigned to you; (2) instructing any person to whom you disclose your password not to disclose it to another person or allow another person to use it to access any part of the Platforms without your express permission; (3) any access to or use of the Platforms through your password; and (4) any charges, damages or losses that may be incurred or suffered as a result of your failure, or the failure of any person using your password, to maintain the strict confidentiality of the password.

You must promptly inform us in writing of any unauthorised use of your password or of any need to deactivate a password due to security concerns.  You are liable for any unauthorised use of the Platforms until you do so.

We are not liable for any loss or damage arising out of or in connection with the authorisation, disclosure or theft of your password. We have the right to disable your password and/or your account at any time, if in our reasonable opinion you have failed to comply with any of the provisions of this Agreement.

D.   Professional Accounts

A Professional Account gives you the ability to create Parent Accounts for your clients.  A Professional Account may also be linked with any Parent Accounts where the parent is your client allowing you to view some or all of the information or data in their accounts and communicate with them and other people linked to their accounts.  In relation to your clients who have accounts, you can manage a database of them, store important client documents online, and manage your tasks for them. 

You confirm that you have authority to bind any business on whose behalf you use the Platforms or purchase Account Coupons from us.

E.   Ownership, Licence and Use of Intellectual Property

We are the owner or the licensee of all intellectual property rights (including, without limitation, all copyright and trade marks) in the Platforms and the Content.  Those works are protected by laws and treaties around the world.  All such rights are strictly reserved. 

Subject to the terms of this Agreement, and only during the term of this Agreement, we hereby grant, and you hereby accept, a limited, non-exclusive, revocable, non-transferable license to use the Platforms and the Content for the purpose of using of the Services only. We may download the App to your Device but we remain owners of the App and the Content. 

You may make or print copies, and may download extracts, of any pages on the Platforms solely for your personal, non-commercial use. Any Content you download or print may not be altered in any way, and must respect all intellectual property rights and notices wherever contained in the Content.  You agree that you will not copy, modify, alter, revise, paraphrase, display, store, sublicense, publish, transmit, sell, rent, lease or otherwise transfer or distribute the Platforms or the Content, or any part of them, or create derivative works from them, except as specifically authorised in this Agreement. You further agree not to modify in any way, or delete, any warnings, notices, liability limitations, or other licence provisions contained on the Platforms or in any Content.

No other rights or licenses, whether express, implied or otherwise, are granted or intended by this Agreement. ANY UNAUTHORISED OR UNAPPROVED USE OF THE PLATFORMS OR THE CONTENT MAY CONSTITUTE INFRINGEMENT OF OUR, OR OUR LICENSEE’S, RIGHTS, FOR WHICH YOU MAY BE LIABLE FOR CIVIL AND CRIMINAL PENALTIES UNDER APPLICABLE LAWS AND REGULATIONS.

F.   Linking

You may link to the Site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The Site must not be framed on any other site, nor may you create a link to any part of the Site other than the home page. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources.

G.   Viruses

We do not guarantee that the Platforms will be secure or free from bugs or viruses.  You should use your own virus protection software.

You must not misuse the Platforms by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platforms, the server on which the Site is stored or any server, computer or database connected to the Platforms. You must not attack the Platforms via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platforms will cease immediately.

H.   Privacy

Our Privacy Policy sets out the terms on which we process any personal data we collect from or about you or that you provide to us. By using the Platforms, you consent to such processing.

I.    Services, Fees and Payments

A Professional Account and the Services available with it are free of charge, subject to the below.

You may purchase Parent Account coupons (“Account Coupons”) in volume from us at a discount to the Parent Account subscription prices.  You may offer these to your clients as part of your own services – either for free or resale at a reasonable price.  Each Account Coupon contains a unique code which allows one parent to set up a Parent Account and gives them a one-year subscription to the standard subscription services, subject to acceptance of the Parent Account terms and conditions.  Details of Parent Account services may be found on the Platforms and the Parent Account terms and conditions.  

Payments may be made using the following debit or credit cards only: Visa, MasterCard, American Express, Discover, Diner’s Club, Carte Blanche, Maestro UK. Any prices include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.

J.    Cancellations and Refunds

You may cancel a purchase of Account Coupons at any time within 30 days from the date you purchase them, provided that none of the relevant Account Coupons has been expended.   No refunds, partial or otherwise, will be given after an initial 30-day period has passed or if any of the relevant Account Coupons have been expended.

To cancel a purchase, you just need to let us know that you have decided to. The easiest way is to e-mail us at info@ourfamilywizard.co.uk or telephone us on +44 (0) 203 514 0008, giving your name and order details, and specifying the purchase you wish to cancel.  Your cancellation is effective from the date you tell us by phone or send us the e-mail.  We will e-mail you to confirm we have received your cancellation.

If you cancel a purchase, we shall refund you the price you paid for the Account Coupons as soon as possible and no later than 14 days after you inform us of your decision to cancel.  The refund will be made to the credit or debit card used by you to pay.

K.   Acceptable Use

You may use the Platforms only for lawful purposes. You may not use the Platforms: (1) in any way that breaches any applicable local, national or international law or regulation; (2) in any way that is unlawful or fraudulent; (3) to transmit or send any unsolicited or unauthorised advertising or promotional material; or (4) to upload or send any information, data or material which does not comply with the standards below. You are liable to us for any loss or damage we suffer as a result of your breach of this Section. 

Any information or data you upload to the Platforms and any material in any correspondence you send through the Platforms must: (1) be accurate; (2) comply with any applicable law; (3) not be (or be likely to be) defamatory, obscene, offensive, hateful, upsetting, embarrassing, alarming, inflammatory, violent, sexually explicit, discriminatory, illegal or in breach of any legal duty to any third party (for example, breach of confidence); (4) not infringe the intellectual property rights of any third party; (5) not impersonate anyone or misrepresent your identity or an affiliation with or endorsement by anyone (including us); and (6) not invade or threaten anyone’s privacy.

Where we determine, in our discretion, that you have failed to comply with this Section, we will take such action as we consider appropriate.  This may include, without limitation, terminating or suspending your right to use the Platforms and/or the Services, disclosing information to law enforcement authorities as we reasonably feel is necessary, or taking legal action against you for any loss or damage we suffer, and for reimbursement of the costs we incur on an indemnity basis (including, but not limited to, reasonable administrative and legal costs), as a result of your failure.

We will not be responsible, or liable to any third party, for the content or accuracy of any information, data or material uploaded or sent by you or any other user of the Platforms.

L.    Confidential and Personal Information

The Platforms and the Services enable you to transmit, store, receive and process confidential and/or personal information regarding you, your clients and their family and/or other persons.  You represent and warrant that you have all rights necessary to receive, use, transmit and disclose all information that you use in any way with the Platforms.

At all times during the term of this Agreement and after its termination: (1) you agree to comply with all applicable laws governing the gathering, use, transmission, processing, receipt, reporting, disclosure, maintenance and storage of this information and use your best efforts to ensure that all persons or entities under your direction or control comply with such laws; (2) you are solely responsible for obtaining and maintaining all necessary or advisable consents to carry out these activities through the Platforms or when using the Services.

You agree that we, our licensors, subcontractors, agents and employees and all other persons or entities involved in the operation of the Platforms or provision of the Services, have the right to monitor, retrieve, store and otherwise use this information in connection with the operation of the Platforms and provision of the Services, and that we are acting on your behalf in transmitting this information. We agree to use commercially reasonable efforts to maintain the confidentiality of such information and prevent the disclosure of such information to third parties except in connection with the performance of the Services, as may be required or permitted by law, a court of competent jurisdiction or any governmental or regulatory authority or as may otherwise be permitted under our Privacy Policy. WE ARE NOT RESPONSIBLE FOR THE USE OR MISUSE OF CONFIDENTIAL AND/OR PERSONAL INFORMATION OR OTHER INFORMATION TRANSMITTED, MONITORED, STORED OR RECEIVED WHILE USING THE PLATFORMS OR THE SERVICES BY YOU OR ANYONE USING OR ACCESSING YOUR ACCOUNT WITH YOUR CONSENT.

Disclosure and Privilege

You agree that English law and court procedure relating to disclosure and privilege apply to any information transmitted, stored, received and processed through the Platforms.  We are not liable to you for the disclosure of any such information in compliance with a court order.

M.  Disclaimers

THE PLATFORMS ARE PROVIDED TO YOU ON AN “AS IS, WITH ALL FAULTS” BASIS, AND YOUR USE OF THE PLATFORMS AND/OR THE SERVICES IS AT YOUR OWN RISK. Except as expressly stated in THIS Agreement, we do not give any representation, warranties or undertakings in relation to the PLATFORMS, THE content AND THE SERVICES.  Any representation, condition or warranty which might be implied or incorporated into this Agreement by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Services are suitable for your purposes.

N.   Limitation of Liability

UNDER NO CIRCUMSTANCES WILL WE, OR ANY OF OUR PROVIDERS, BE LIABLE TO YOU OR ANY OTHER INDIVIDUAL OR ENTITY, WHETHER in contract, tort (including negligence), breach of statutory duty, or otherwise, for: (1)(a) any loss of profits, sales, business, or revenue, (b) loss or corruption of data or information, (c) loss of business opportunity, (d) loss of goodwill, or (e) any indirect or consequential loss, arising under or in connection with this Agreement, the USE OF THE platforms OR THE SERVICES (BY YOU OR ANYONE USING OR ACCESSING YOUR ACCOUNT WITH YOUR CONSENT) OR ANY OTHER FAILURE TO PERFORM BY US OR OUR PROVIDERS; OR (2) RELIANCE ON THE CONTENT BY YOU OR ANYONE USING OR ACCESSING YOUR ACCOUNT WITH YOUR CONSENT; OR (3) ERRORS, INACCURACIES, OMISSIONS, DEFECTS, UNTIMELINESS OR SECURITY BREACHES, WHETHER IN RELATION TO THE platforms, THE CONTENT OR THE SERVICES; OR (4) FOR ANY OTHER MATTER FOR WHICH WE STATE WE ARE NOT RESPONISBLE UNDER THIS AGREEMENT.  THESE EXCLUSIONS SHALL APPLY REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.

Subject to the above, our total liability to you in respect of all losses arising under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the lower of £100 or the FEES YOU PAID TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DAY THE ACT OR OMISSION OCCURRED WHICH GAVE RISE TO YOUR CLAIM. YOU AND WE AGREE THAT THIS LIMITATION OF LIABILITY IS AN ALLOCATION OF RISK BETWEEN YOU AND US WHICH CONSIDERS THE FEES WE CHARGE YOU TO USE THE SERVICES. YOU ACKNOWLEDGE THAT ABSENT YOUR AGREEMENT TO THIS LIMITATION OF LIABILITY, WE WOULD NOT PROVIDE THE SERVICES TO YOU.

Nothing in this Agreement shall limit or exclude our liability for: (1) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors; (2) fraud or fraudulent misrepresentation.

O.   Force Majeure

We are not liable to you for any delay or failure to perform our obligations under this Agreement or the Services as a result of an event beyond our reasonable control including, without limitation, an act of God, natural disaster, terrorist attack, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, explosion, flood, storm or other extreme adverse weather, or interruption or failure of utility service or electronic communications networks.  In such circumstances, we shall be entitled to a reasonable extension of the time for performing such obligations.

P.   Indemnity

You shall indemnify and hold us harmless from any liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses incurred by us arising out of or in connection with: (1) use of the Platforms and the Services by you or any other person using or accessing your account with your consent; and (2) the unauthorised or unlawful use of the Platforms, the Services, the Content or any personal information provided or accessible by you or any other person using or accessing your account with your consent.

Q.   Termination of Agreement

We may terminate this Agreement and/or your right to use the Platforms and/or the Services at any time if you commit any breach of this Agreement or create any potential legal exposure for us or are or become subject to any insolvency proceedings or related event.

On termination or cancellation of this Agreement, you must immediately delete or remove the App from your Devices, and immediately destroy all copies of the App and Content then in your possession, custody or control and certify to us that you have done so.

Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities that have accrued up to the date of termination or expiry.

Any provision of this Agreement that expressly or by implication is intended to come into or continue in force on or after termination or expiry of this Agreement, including (without limitation) Sections H, L, M, Nand P-W, shall remain in full force and effect.

R.   Assignment

We may at any time assign any or all of our rights under this Agreement. You may not assign your rights under this Agreement without our prior written permission. Any attempt by you to assign your rights under this Agreement without our permission shall be void.

S.   Waiver

If we fail or delay to exercise any right or remedy provided under this Agreement, this shall not constitute a waiver or restrict us from exercising that or any other right or remedy. No single or partial exercise of such right or remedy shall restrict us from exercising that or any other right or remedy.

T.   Severance

If any provision or part-provision of this Agreement is or becomes invalid, illegal or unenforceable, it shall be deemed modified or deleted to the minimum extent necessary to make it valid, legal and enforceable without affecting the validity and enforceability of the rest of this Agreement.

U.   Third Party Rights

No third party shall have any right to enforce this Agreement other than any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, each as defined in section 1159 of the Companies Act 2006.

V.   Entire Agreement

This Agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, warranties, representations, understandings and communications relating to its subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. You agree that you shall have no claim for innocent or negligent misrepresentation based on any statement in this Agreement.

W.  Law and Jurisdiction

This Agreement, its subject matter and formation (and any non-contractual disputes or claims), are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.